Goods Return / Exchange Policy
1. Please fill in the return and exchange form according to the purchase order information and send it back together with the goods to our company for processing. Address: C13,11/F, Block C, Hong Kong Industrial Centre, 489-491 Castle Pek Road, Lai Chi Kok ,Kowloon, Hong Kong.
2. The returned goods must be kept in their original condition to ensure that all packaging is intact and does not affect the goods for resale. That means to keep the goods clean, unworn or unused, and placed in an undamaged package box.
· If the shoes is unfit (too big), it is recommended to use the complementary shoe-pad if it is better or not. If the back heel sticker is found to be applied on the shoes, no return or exchange will be allowed on these shoes. For enquiry on shoes size problems, please contact our customer service.
3. All returned goods must be sent back by our designated courier ─ SF Express.
4. Except the problem of product quality, customers are responsible for the transportation costs of returning the products.
5. If there is any quality problems or incompleteness of the goods, please send the photos to our FACEBOOK INBOX or WHATSAPP to +852 34212266 within 48 hours after receiving the goods. Please return the goods after our message reply and confirmation.
6. Please return the goods within 14 days after receipt of goods (subject to the date of acknowledge receipt). Please provide the SF Express waybill/tracking number for us to trace the shipment.
7. Once the returned goods is inspected and confirmed, refund amount will be credited into designated bank account within 30 days or refund Store Credit into customer's account of our website within 3 days.
8. If customer would like to refund via banks other than Bank of China and HSBC, our company will arrange refund by e-cheque.
9. Goods returned beyond the deadline will not be accepted, and our company will return the goods by way of “Cash on Delivery”.
10. If there are any quality problems or special circumstances that need to extend the return and exchange period, we will have special arrangement if proof can be provided.
11. For the after-sales service inquiries, please contact via WHATSAPP at +8523421226 or FACEBOOK INBOX.
LOVE VINTAGE LIMITED reserves the right to change the terms and conditions without advance notice. If there is any dispute, our company reserves the right to make the final decision.
Goods Return / Exchange Policy (applicable to Malaysia and Singapore region)
1. Please fill in the return and exchange form according to the purchase order information and send it back together with the goods to our company for processing. Address: C13,11/F, Block C, Hong Kong Industrial Centre, 489-491 Castle Pek Road, Lai Chi Kok ,Kowloon, Hong Kong.
2. The returned goods must be kept in their original condition to ensure that all packaging is intact and does not affect the goods for resale. That means to keep the goods clean, unworn or unused, and placed in an undamaged package box.
· If the shoes is unfit (too big), it is recommended to use the complementary shoe-pad if it is better or not. If the back heel sticker is found to be applied on the shoes, no return or exchange will be allowed on these shoes. For enquiry on shoes size problems, please contact our customer service.
3. All returned goods must be sent back by our designated courier service provider.
4. Except the problem of product quality, customers are responsible for the transportation costs of returning the products.
5. If there is any quality problems or incompleteness of the goods, please send the photos to our FACEBOOK INBOX or WHATSAPP to +852 34212266 within 48 hours after receiving the goods. Please return the goods after our message reply and confirmation.
6. Please return the goods within 14 days after receipt of goods (subject to the date of acknowledge receipt). Please provide the SF Express waybill / tracking number for us to trace the shipment.
7. Our company will arrange to send out the exchanged goods to the customer at our cost.
8. Once the returned goods is inspected and confirmed, refund Store Credit into customer's account of our website within 3 days or via refund into credit card account. It should be completed in about 30 days.
9. Goods returned beyond the deadline will not be accepted, and our company will return the goods by way of “Cash on Delivery”.
10. If there are any quality problems or special circumstances that need to extend the return and exchange period, we will have special arrangement if proof can be provided.
11. For the after-sales service inquiries, please contact via WHATSAPP at +8523421226 or FACEBOOKINBOX.
LOVE VINTAGE LIMITED reserves the right to change the terms and conditions without advance notice. If there is any dispute, our company reserves the right to make the final decision.
